Contact & PotensicPro app help
Questions about using the app or this guide? Reach out. For drone hardware, orders and warranty, please contact Potensic directly.
We usually reply within 1–2 business days.Email us
Ways to reach us
How can we help?
Pick the channel that fits your question.
Quick fixes
Before you contact us
Most issues are solved in a minute.
Remote won't connect
Power-cycle, update, and re-pair the controller and drone; re-run compass calibration.
App not working
Restart the app, check permissions, and update to the latest version.
Wavy or laggy video
Reduce distance and interference, and keep firmware updated.
Drone won't take off
Wait for GPS lock and complete the calibration prompts first.
Send message
Send us a message
We'll get back to you by email.
No — we're an independent guide. Please contact Potensic's official support for hardware, orders and warranty.
Ready to fly? Get the PotensicPro app
Free on iOS and Android. Download from the official stores.
- Free download
- Official store links
- No account needed to start